FAQ

How do I measure my windows correctly?
Please refer to our measurement guides.


What types of blinds do you sell?
We sell two types of roller blinds – black-out and sunscreen, as well as vertical blinds,50mm wooden venetian blinds and 50mm synthetic wood venetian blinds.  We also sell components for these blinds on request.  


I have a problem with my blind - what do I do?
If you have any problems with your blinds we suggest you to contact us by phone and we shall advice accordingly.

 
What are your courier charges?
Complimentary delivery service will be provided. Minimum orders of $350 applies.

We deliver islandwide in Singapore only. Orders will be arranged by Jackson Global Pte Ltd to our assigned logistics partners. We seek your kind understanding to ensure that someone is available to receive the delivery at the stated delivery time slot. In the event that no one is available to receive the delivery, there will be no rescheduled delivery nor refund for the order.

For order below $350, courier charges of $50.00 will be applied. 

Every order must be paid in full before dispatch. Please ensure that the goods have arrived to you in good condition before signing for them.

We will notify you on the day of dispatch.


Do you provide installation service?
Please contact us on our installation services.

Are they easy to install
You may refer to our installation guide.

Do you offer a warranty?
Yes, our blinds come with a one year warranty (some conditions apply).  For full details please refer to our warranty page.
 

What colours are available for the chain, controls and bottom rail?
For the bottom rail we have a choice of either a round profile or flat profile available in black and white. The control unit comes in either black or white, and the chains are available in black, white, stainless steel or chrome.

 
How long does it take to receive my blinds after I place an order?
Our approximate completion date is usually within 7 - 10 working days from the date that the order is placed and/or payment is received.  For all orders, full payment is required before we can process the order. For other blinds that do not fall within this category (eg imported blinds), the lead time will be indicated in the "More Info" section when placing order for the blind. 

 
How can I pay for my blinds?
Payment can be made by credit/debit card or internet banking.  


Do you have a showroom where I can view samples?
Yes – we are located at 29 Tai Seng Street Jackson Design Hub, Singapore 534120 and are open from 8.30am until 5.30pm during the week.  We are closed in the weekends.  Pick-ups are also available from this address.


What is the best product for a humid bathroom area?
Our synthetic wood venetians, roller blinds and vertical blinds are suitable in humid areas as long as the room is reasonably well ventilated.  Our fabrics are easily cleaned and are treated for mould resistance.


Do you sell blinds at wholesale prices?
For more information and pricing lists, please contact us directly.

What if my questions are not in the FAQ?
Drop us an email at info@jackson.com.sg or contact us at (+65) 6756 6666, we will be happy to hear from you!