Our Warranty Program

At Jackson Global Pte Ltd, we offer a 1-year Full Warranty Coverage for all products manufactured by Jackson Global. This Warranty does not extend to products purchased through the online platform.

All custom-made products are warranted to be free from workmanship defects. This warranty includes the following mechanisms and components,

  1. Cord Locks
  2. Tilting Gears 
  3. Drive Unit
  4. Components (brackets, bottom bar and end caps)

In the event if Jackson Global custom-made product is found to be defective in workmanship, we will, at our discretion, repair, or replace the product which fails to conform to this warranty. Please note that colour may vary from dye lot to dye lot on some styles, and that we can discontinue certain styles and colours overtime. On discontinued items, we reserve the right to substitute warrantied product with the nearest colour or style of equivalent or similar value. In the event that the warrantied product is not repairable, and cannot be replaced with the original style and colour (i.e. discontinued), it will be replaced with the closest available product.

To activate this warranty, the purchaser must contact Jackson Global to arrange the repair of the product. The purchaser should return the damaged blind along with invoice and original sales receipt, to our Service Center located at 29 Tai Seng St, Jackson Design Hub for further proceeding of product repair.

Upon return of the damaged product, Jackson Global will inspect the blind to evaluate the warranty claim. If the product is deemed to be damaged by reasons not related to the warranty cover, the purchaser will be required to cover the costs of repair and freight charges.

This warranty does not cover any product which fails due to accident, alterations, misuse, abuse, misapplication, improper handling, improper installation, improper operation or cleaning, and normal wear and tear (examples: normal fabric fraying and loss of colour intensity from prolonged use, exposure to salt air, damage from insects or pets).

Wood blinds and natural woven shades are made from natural materials. As such, the following are to be considered as naturally inherent characteristics: variations in colour, grain and texture, natural markings (knots, mineral deposits, etc.), minor bowing or warping of slats, and natural materials. In addition, excessive warping of wood blinds or natural woven shades is excluded if installed in a high humidity area.

This warranty does not cover cost associated with warranty service which includes, but is not limited to, transportation costs to and from our store, costs of removal, re-measure or reinstallation of product, or any incidental or consequential damages.

This warranty gives you specific legal rights and limitations, and you may have other rights, which vary from state to state. No employee of Jackson Global Pte Ltd has the authority to increase or alter the obligation of this warranty. This warranty is non-transferable.

Please note that the purchaser has 7 days of receipt of goods to report any marks, holes, scratches or defects on the cloth or product. This type of claim will be evident from the first time you put up the blinds or curtains and will not be a defect that evolves overtime.  No claims for marks, holes, scratches or defects on the cloth or product after that date, will be accepted and will be considered misuse or general wear and tear.

If you have any questions regarding to our Warranty program, do drop us an email at info@jackson.com.sg or contact us at (+65) 6756 6666


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